Clear terms before treatment begins.

Eligible repairs include a limited parts-and-labor warranty beginning on the date the device is discharged. Standard screen treatments normally include 30 days of eligible coverage. Premium screen treatments normally include 90 days. The warranty period shown on your RX, receipt or discharge record controls if a different period was approved for that repair.

Covered: verified defects in the replacement part supplied by QTM or workmanship directly related to the completed repair, after QTM inspects the device.

Not covered: new cracks, drops, impact or pressure damage, liquid/moisture damage, misuse, tampering or repair by another party, damage unrelated to the serviced part, pre-existing device faults, data/software issues, cosmetic wear, lost/stolen devices, or customer-supplied parts unless QTM expressly states otherwise in writing.

A warranty claim requires the device to be inspected by QTM. Warranty service is a repair/remedy program—not device insurance and not an automatic cash refund.

If QTM has not performed the approved work, eligible amounts paid for unperformed service can be refunded. Any disclosed special-order part, shipping, travel or other nonrecoverable cost already approved by the customer may be deducted where applicable.

Once an approved repair has been completed, concerns about the repaired part or workmanship are handled first through QTM’s limited warranty and inspection process. New damage after service is not a refund-eligible warranty issue.

Approved electronic refunds are returned to the original payment method when practical. Processing time after QTM issues a refund depends on the payment provider or financial institution. These terms do not limit any rights required by applicable law.

Customers may request to cancel or reschedule before treatment begins. If QTM has already purchased a customer-approved special-order part, incurred approved shipping/travel costs, or started authorized work, those completed or nonrecoverable costs may still be due.

Missed appointments and late changes may require a new availability window. QTM will disclose any specific nonrefundable deposit or special-order condition before accepting it.

QTM may collect information you provide such as your name, phone number, email, device/model, repair symptoms, appointment details, payment status, membership information and repair history. This information is used to process bookings, communicate about service, maintain repair/member records, provide support and operate the Digital Clinic.

QTM does not sell customer personal information to advertisers. Payment-card data entered through supported payment checkout is handled by the payment provider rather than being stored as raw card numbers in the QTM customer record.

Before/after repair photos are published only when QTM records customer permission. Customers should avoid submitting passwords, PINs or unnecessary sensitive personal information in booking notes.

For privacy questions or record corrections, contact support@quinstechmedic.com.